Page 18 - Fall 2024

Continued from page 17.

Measuring Success:
Establishing Metrics and Tracking Progress

To ensure that the changes implemented are having the desired effect, fixed operations
consultants work with you to establish clear, measurable goals and key performance
indicators (KPIs). These metrics provide tangible evidence of improvement and help guide
ongoing optimization efforts.

Consultants can help you identify the most relevant KPIs for your dealership’s specific goals.
These might include metrics such as Customer Satisfaction Index (CSI) scores, Fixed First
Visit Rate (FFV), Effective Labor Rate (ELR), Parts and Service Absorption Rate, Technician
Efficiency and Productivity, Parts Inventory Turnover Rate, Service Department Gross Profit,
and Customer Retention Rate.

Staying Ahead of Industry Trends:
Reparing for the Future

The automotive industry is in a constant state of flux, with new technologies, changing
consumer preferences, and shifting regulatory landscapes all impacting fixed operations.
Fixed operations consultants stay abreast of these industry trends and can help your
dealership prepare for and adapt to these changes.

One of the most significant trends affecting fixed operations is the increasing prevalence of
electric and hybrid vehicles. Consultants can help you develop strategies to service these
vehicles effectively, which might include training your technicians on EV-specific repair
techniques, adjusting your parts inventory, upgrading your facilities with the necessary
equipment for EV servicing, and developing marketing strategies to position your dealership
as an EV service expert in your area.

Conclusion:
The Transformative Potential of Fixed Operations Consulting

Investing in a fixed operations consultant is an investment in your dealership’s future. These
specialists bring a unique combination of industry expertise, personalized attention, and
proactive support that can truly transform your fixed operations.

From tailored solutions and on-site training to data-driven decision making and proactive
problem-solving, fixed operations consultants offer a comprehensive approach to improving
18 your service department’s performance. They help you navigate industry changes, optimize
your processes, enhance customer satisfaction, and ultimately, improve your bottom line.

As the automotive landscape continues to change, with new technologies, shifting consumer
preferences, and evolving business models, the expertise of a fixed operations consultant
becomes even more valuable. They can help you not just keep pace with these changes, but
stay ahead of the curve, ensuring that your fixed operations remain a strong, profitable, and
customer-centric part of your dealership.

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