Page 14 - Fall 2024

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These professionals have typically worked with a wide range of dealerships, giving them a
unique perspective on what works and what doesn’t across different contexts. They’ve seen
firsthand the impact of various strategies, technologies, and industry trends, allowing them to
provide informed guidance on best practices and emerging opportunities.

Proactive Problem Solving:
Addressing Issues Before They
Escalate

One of the key advantages of working with a
fixed operations consultant is their ability to
identify and address potential issues before they
become significant problems. This proactive
approach to problem-solving can save your
dealership time, money, and reputation in the
long run.

While many online platforms and internal processes focus on reactive solutions – addressing
issues after they’ve already impacted your bottom line – consultants take a preventative
stance. They use their experience and analytical skills to spot early warning signs of potential
problems and develop strategies to mitigate these issues before they escalate.

The Human Touch:
Building Relationships and Fostering Collaboration

The automotive industry, at its core, is built on relationships. The
connection between a dealership and its customers, the teamwork
among service advisors and technicians, and the partnership between management and staff
all play crucial roles in a dealership’s success. Fixed operations consultants understand the
importance of these relationships and work to foster a culture of collaboration and excellence
within your dealership.

By working directly with your staff, consultants can help break down silos between
departments, improve communication, and build a sense of shared purpose among your
team. They can mediate conflicts, facilitate team-building exercises, and help create a
positive work environment that boosts morale and productivity.

Data-Driven Decision Making:
14 Turning Information into Action

In today’s digital age, dealerships have access to more data than ever before. However,
having data is not the same as knowing how to use it effectively. Fixed operations consultants
excel at turning raw data into actionable insights that can drive real improvements in your
operations.
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