Page 12 - Fall 2024

Alan Schomer
M5 Management
Services, Inc.
309.502.9390
alanschomer@m5ms.com

n the dynamic landscape of the automotive industry, dealerships face an ever-
evolving set of challenges and opportunities. While the sales department often

Icaptures the limelight, it’s the fixed operations - encompassing service, parts,
and collision repair - that form the bedrock of a dealership’s long-term success and
stability. This critical area demands specialized knowledge, strategic insight, and

adaptability to thrive in today’s competitive market.

Enter the fixed operations consultant - a seasoned professional whose expertise
can dramatically elevate a dealership’s performance, customer satisfaction, and
profitability. These specialists bring a unique blend of industry knowledge, hands-

on experience, and tailored solutions that can transform a dealership’s fixed
operations from a mere support function into a powerhouse of efficiency and
revenue generation.

The Unique Value Proposition of Fixed Operations Consultants

12 Fixed operations consultants offer far more than just data analysis and generic recommendations.
They bring a wealth of real-world experience, deep industry insights, and a personalized approach
that can catalyze significant improvements in a dealership’s operations.

Unlike automated systems or generalist business consultants, fixed operations specialists
possess an intimate understanding of the intricacies specific to automotive service departments,
parts inventories, and the delicate balance between customer satisfaction and profitability. This
specialized knowledge allows them to identify nuanced opportunities for improvement that might
elude those without specific industry expertise.
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